Refund Policy - ListsGenie

                This Refund Policy explains how refunds are handled for subscriptions to the ListsGenie.com platform, operated by GenieX Software OÜ.
            

1. General Eligibility

Refunds are only available under the following conditions:

The user has not used any AI generation credits
A refund request is submitted within the valid refund window

Refund requests are reviewed individually. All approved refunds are processed in USD and issued to the original payment method via Stripe, minus applicable transaction fees.

2. Refund Windows

Subscription Plan	Refund Window	Credit Use Condition	Refund Method
Monthly Plan	14 days	Credits must not be used	Full refund minus Stripe & bank fees
Annual Plan	60 days	Partial credit use allowed	Pro-rated refund, based on unused months and credits used; minus Stripe & bank fees

Note: If any credits have been used on a monthly plan, no refund will be issued.

3. How to Request a Refund

To request a refund:

Log in to your account dashboard
Click the Support section
Submit a ticket detailing your request

Refund requests via support@listsgenie.com email are also accepted.

Each request will be manually reviewed. Refunds, if approved, will be issued within 30 calendar days.

4. Credit Use Definition

"Credit use" includes any generation of AI-based Etsy content (title, description, or tags) via the platform.
Login without generation does not count as credit use.

5. Non-Refundable Situations

Refunds will not be granted if:

AI credits have been used in the monthly plan
User expresses dissatisfaction after generating any content
Refund is requested after the refund window (14 or 60 days)

6. Deductions

All approved refunds will be subject to deduction of:

Stripe processing fees
Bank transfer fees (if applicable)

                These deductions are beyond our control and depend on the payment infrastructure.
            

For any questions about our refund policy, please contact:
support@listsgenie.com